efaucets.com Support Tickets All Reviews

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efaucets.com Reviews

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  • returns and refunds

    Recently I made a return to efaucets.com, I am entitled to a refund according to their phone representative. efaucets.com representatives tell me the refund has been made, but the bank indicates they have not received a credit. Someone is lying and I think I choose to believe the bank. This has been going on with impersonal "Dear Valued Customer" e-mails going back and forth between efaucets.com and myself. All I get is redundant repetitive double talk from efaucets.com. "Have contacted the bank?" "Well we issued a credit, it must be there" I ask them to... More...
    (Home Improvement)
  • Please reply

    Incident Ordered 3 Hansgrohe products on 7/17/10. Situation changed necessitating a cancellation to that order on 7/20. Called efaucets and was on hold for an hour before having to drop off. Call the next day was on hold an hour before someone answered. Requested a cancel and they told me I couldn\'t cancel the order. I had to take delivery and then request and RGA. The order arrived 3 weeks later. I called to get an RGA, they told me it would take 3-5 business days to generate the RGA. A week later I called back to ask about the RGA and was told I would get one the next day. When the... More...
    (Home Improvement)
  • Order

    I ordered a showerhead in May 26, 2010, received the wrong one, called - you sent me the correct one but charged me for both until the other one was returned. You received it three weeks ago - also I ordered a Cascade robe hook on the same date - have not received - got an email saying they no longer manufacture this item - asked if I wanted a replacement - I emailed my replacement and have not heard a word. I have still not got credited for $186.59 and I am being charged interest on this item. Calling you is a nightmare - I have spent a total of six hours total trying to get this whole... More...
    (Home Improvement)


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