efaucets.com Complaint

efaucets.com Complaint

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Customer Service - Customer Service


I was sent the wrong showerhead on a May 2010 order, I called - took 2 hours to get through - they sent out the correct one but charged my account for both until the original one was returned. I returned the item, it has been almost a month - I have called - the shortest wait time has been 45 minutes, the longest two hours! I keep getting the run around - also ordered a rob hook which I still haven't received - got an email saying they are not making this item any longer - would I like to substitute - I found one and emailed them and have not heard a word. TERRIBLE CUSTOMER SERVICE - HORRIBLE! I am ready to file a small claims suit - now they have the returned showerhead, my money, which I am being charged interest on. BEWARE - READ THE REVIEWS - DO NOT ORDER FROM THESE PEOPLE - YOU WILL NEVER GET YOUR MONEY BACK!


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