efaucets.com Complaint

efaucets.com Complaint

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Do not use efaucets.com - Customer Service


I hghly recommend not using efaucets.com for purchasing items for bath, kitchen, etc. They are great up until the time they get your money. After that point you cannot reach anyone at customer service. I spent over 4 hours on hold (cummulative) waiting for a customer service rep. Never was connected to anyone. They adimittedly made a data entry on one of our items which delayed the shipment by over 3 weeks, and via a chat line, all they said was "We're sorry, is there anything else we can help with". I called the order line and finally spoke with someone, and asked for a supervisor and they said supervisors are on the phones and are not readily available. We asked to cancel our order and we were given the run around for so long that the item actually finally delivered. efaucets customer service after the sale is TERRIBLE. Will never use them again. Will tell everyone I possibly can not to use them.


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