efaucets.com Complaint

efaucets.com Complaint

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efaucets.com = bad bad bad


In a word: Horrible. Do yourself a favor and shop anywhere other than efaucets.com . Their website erroneously lists items as %u201Cin stock%u201D when in fact they are back ordered. Clearly there is a breakdown in communication between their sales staff, warehouse and IT department. After waiting for months (claimed ship time was 5 days) to receive the two items that I had ordered, they finally arrived %u2013 broken! This was after numerous calls to their %u201Ccustomer service%u201D center where you spend upwards of 45 minutes on hold listening to possibly the worst hold music on the planet. When finally connected, customer service was unable to provide any information as to the ETA of my order and had no direct line of communication with THEIR OWN warehouse! I%u2019m not sure what service they actually provide. I had to call the manufacturer directly to deal with replacing the broken piece. Even they confirmed that efaucets.com is running a sub-standard operation. It seems they have been getting lots of complaints and gave me the names of two other on line retailers to check out instead.


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